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How Membership Works

Working with Candu™ is refreshingly simple. Sign up for your free membership and tell us what’s going on in your home. We are here to take the hassle out of your home ownership and to serve as your personal go-to resource, guide, and advisor for “all things home,” including access to our appliance repair service. We have some really smart data that helps us determine your price and the estimated repair time for your appliance and we’ll connect you to someone from our network of vetted, highly-rated Candu Pros who is ready to help fix what’s wrong with your appliance. Here’s how to get started.

Step 1

When something breaks, tell us about it.

Just give us a few details online, like the appliance type, the issue you're having, brand name and ZIP code.


Step 2

You'll get upfront pricing with your free Candu membership.

With your free Candu membership, you’ll get a flat-fee price to fix your appliance (including parts and labor) that’s based on what others in your area have paid. You’ll also get free, relevant DIY tips in case your issue can be solved with a quick and easy fix.


Step 3

We'll schedule a vetted, highly-rated Candu Pro at a time that works for you.

Choose your 2-hour window and we'll do the rest. We’ve worked with thousands of trade professionals for more than four and a half decades. They know their trades and we trust the quality of their repairs. We also handpick each Candu Pro to make sure they have been highly rated through customer surveys and require that they (and their employees) have background checks.


Step 4

Your flat-fee repair is guaranteed for 6 months.

As part of our Candu Will Do Guarantee™, we make sure all flat-fee repairs are guaranteed for a full 6 months by your Candu Pro. If there are any further issues that can’t be resolved, we’ll give you your money back. See details.


Step 5

Need a replacement? Use our Candu Appliance Upgrade Program for members and save.

If your appliance can’t be fixed (or you want something new), as a Candu member who selected our flat-fee repair option you can save on a wide selection of GE Appliances models through our Candu Appliance Upgrade Program. Plus, discounted member pricing includes free delivery, installation and removal of your old appliance.


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Schedule a Repair